Careers

Position Title

Marketing Specialist – Managed Services (MSP)

Department

Marketing

Reports To

Director of Sales & Marketing

Position Summary

Far Out Solutions is seeking a results-driven Marketing Specialist with direct experience in the Managed Service Provider (MSP) industry. This role is responsible for generating qualified leads, executing marketing campaigns, managing digital marketing initiatives, and supporting the sales team with marketing assets and programs.

The ideal candidate understands MSP services such as cybersecurity, managed IT, Microsoft 365, VoIP, backup, cloud services, compliance, and professional services. They must be highly analytical, creative, and focused on measurable ROI.

Core Responsibilities

Lead Generation (Primary Focus)

• Develop and execute lead generation campaigns.
• Generate Marketing Qualified Leads (MQLs) for the sales team.
• Build prospect lists using tools such as LinkedIn Sales Navigator, Clay, Apollo, ZoomInfo, and GoHighLevel.
• Create and manage email nurture campaigns.
• Coordinate webinars, lunch-and-learns, and customer events.
• Track lead conversion rates throughout the sales funnel.

Digital Marketing

• Manage website content and SEO initiatives.
• Optimize Google Business Profile.
• Manage Google Ads campaigns.
• Manage LinkedIn advertising campaigns.
• Monitor website traffic, conversions, and campaign performance.
• Improve search engine rankings for targeted MSP keywords.

Content Creation

• Create blogs, case studies, whitepapers, and customer success stories.
• Create social media content and posting schedules.
• Develop cybersecurity awareness content.
• Write customer newsletters and email campaigns.
• Assist with video and webinar content production.

Sales Enablement

• Create proposals, brochures, and sales collateral.
• Develop battle cards and competitive positioning.
• Build marketing campaigns around MSP services.
• Support sales team with campaign-specific materials.
• Maintain service catalogs and marketing assets.

Marketing Automation

• Manage GoHighLevel campaigns and workflows.
• Build automated lead nurturing sequences.
• Manage CRM integrations.
• Track campaign attribution and ROI.
• Maintain marketing databases and contact lists.

Reporting & Analytics

• Produce weekly and monthly marketing reports.
• Track website traffic.
• Track lead volume.
• Track cost per lead.
• Track conversion rates.
• Track campaign ROI.
• Track social engagement.
• Track SEO rankings.
• Present findings and recommendations to leadership.

MSP Industry Knowledge Required

The candidate should have experience marketing:

• Managed IT Services
• Cybersecurity
• Microsoft 365
• VoIP / UCaaS
• Backup & Disaster Recovery
• Cloud Services
• Compliance Solutions
• Network Management
• IT Consulting
• Property Management Technology (Preferred)

Required Skills

Marketing Skills

• Google Ads
• SEO
• Email Marketing
• Content Marketing
• Social Media Marketing
• Marketing Automation
• Event Marketing
• Lead Generation

Technical Skills

• GoHighLevel
• Google Analytics
• Google Search Console
• LinkedIn Campaign Manager
• Microsoft Office Suite
• Canva
• WordPress

Soft Skills

• Strong communication skills
• Excellent writing ability
• Data-driven mindset
• Project management skills
• Attention to detail
• Ability to work independently

Preferred Experience

• 3+ years of marketing experience.
• 2+ years working specifically for an MSP, VAR, MSSP, telecom provider, or technology company.
• Experience marketing cybersecurity and managed IT services.
• Experience generating leads for B2B technology organizations.

Key Performance Indicators (KPIs)

Monthly KPIs

• 40+ Marketing Qualified Leads (MQLs)
• 20+ Sales Qualified Leads (SQLs)
• 2+ Customer Case Studies Created
• 8+ Blog Articles Published
• 20+ Social Media Posts
• 1 Webinar or Event Campaign
• Monthly Website Traffic Growth
• SEO Ranking Improvements

Quarterly KPIs

• Pipeline Generated
• Closed Revenue Influenced
• Cost Per Lead
• Lead-to-Customer Conversion Rate
• Marketing ROI

What Success Looks Like

Within 12 months, this person should:

• Build a predictable lead generation engine.
• Generate consistent opportunities for the sales team.
• Increase Far Out Solutions’ visibility within the property management industry.
• Establish Far Out Solutions as a recognized MSP thought leader.
• Demonstrate measurable ROI from all marketing activities.

Job Description

The M365 & Google Workspace Analyst is responsible for administering and supporting Microsoft 365, Google Workspace, domain hosting platforms, and email-related services. This role includes hands-on backend configuration, troubleshooting, and managing cloud systems, as well as direct communication with clients to gather requirements, explain solutions, ensure successful project delivery and resolve issues. The technician will also handle migrations across Microsoft 365, Google Workspace, and file storage environments.

Roles and Responsibilities

M365 and Google Workspace Administration Managed and support M365 and Workspace platforms, including user accounts, email systems, collaboration tools, security policies, and storage services. Security Enforcement Monitor and enforce security policies, including multi-factor authentication, access controls, and data loss prevention. Migration Management Plan and execute migrations between M365, Google Workspace, and other platforms, ensuring data integrity and minimal disruption. Application Troubleshooting Troubleshoot and resolve technical issues related to M365 and Google Workspace applications. SMTP & Scan-to-Email Administration Configure and manage SMTP servers and scan-to-email settings. Troubleshoot scan-to-email delivery issues, resolve authentication or security problems, and coordinate DNS or mail routing updates to ensure reliable email functionality. Documentation and Reporting Generate reports on usage, compliance, and system performance.

Qualification

Associates Degree in IT or a related field, OR 1-2 years of experience in IT, or a related field. Proficiency in utilizing Autotask, Zoho, Office 365, and G Suite applications. Familiarity with alert systems and experience in implementing alerts for key products such as OneDrive, SharePoint, and Exchange Online. Ability to serve as a subject matter expert for Office 365 and G Suite products.

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Job Types: Full-time, Contract

Description

Far Out Solutions in Winter Park, FL is looking for one onsite tech to join our enthusiastic and growing strong team. Our ideal candidate is self-driven, ambitious, and reliable.

Responsibilities and Qualifications:

• Wiring in residential and commercial buildings, Existing and new construction, Coax, Network, Speaker, Access control cable
• Ability to terminate and test cables
• Basic knowledge or willing to learn of IP cameras and NVR’s configuration, can get NVR online and add cameras
• Basic Knowledge of Routers and switch setup, Can get a new router online with basic configuration with static IP.
• Ability to Mount TV’s on wall, Centered and Level, where directed by customer
• Cable management Racks, Patch panels, Behind TV’s
• Must have excellent Customer service experience
• Must have trouble shooting skills
• Must be able to adapt and overcome issues
• onsite Flexible Schedule Monday through Friday. If job is not complete some weekends may be required
• Willing to travel daily in Florida Willing to stay over night 50 to 75% of time

We are looking forward to hearing from you.

Apply Now

Responsibilities and Qualifications

• Pull Wiring in residential and commercial buildings, Existing and new construction, Coax, Network, Speaker, Access control cable
• Ability to terminate and test cables
• Basic knowledge or willing to learn of IP cameras and NVR’s configuration, can get NVR online and add cameras
• Basic Knowledge of Routers and switch setup, Can get a new router online with basic configuration with static IP.
• Basic knowledge of access control wiring, Can follow wiring diagram, can use multimeter.
• Install Access control equipment, Power, Controllers, Rex Sensors, Push to Exit, Power locks.
• Cable management Racks, Patch panels, Behind TV’s
• Install A/V equipment, Amps, Sonos, Speakers
• Must have excellent Customer service experience
• Must have trouble shooting skills
• Must be able to adapt and overcome issues onsite
• Flexible Schedule Monday through Friday. If job is not complete some weekends may be required
• Willing to travel daily in Florida
• Willing to stay over night 50 to 75% of time

We are looking forward to hearing from you.

Apply Now

The primary role of our Tier 2 Technician is to supervise an array of technical projects related to the support of our clients technology. The Tier 2 technician provides the second level of backing to the end-users by handling service requests that have been escalated by lower tiers.

The applicant will have the ability to evaluate existing systems and make proactive endorsements for improvements. Establish, cultivate, and carry out all systems, applications, and networking configurations. The position includes the reinforcement of various desktop, laptop, local, and network printers and other units.

Responsibilities and Qualifications

• 4+ years recent computer, server, and network troubleshooting experience
• Excellent English skills both oral and written
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of Exchange, SharePoint, and other server applications
• Advanced knowledge of computer and server hardware
• Familiarity with network troubleshooting
• Professional customer service skills
• Ability and willingness to work in an environment providing 24x7x365 support

Essential Duties:

• Provides resolution for escalated service tickets
• Works with clients to evaluate and solve technical problems
• Evaluates existing systems and/or user needs to analyze, design, recommend and implement system changes
• Configures and supports internal and/or external networks
• Develops and maintains all systems, applications, security, and network configurations
• Troubleshoots network performance
• Recommends upgrades, patches, and new applications and equipment
• Maintains a log of completed work using an incident-tracking application
• Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions

Job Types: Full-time, Contract

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We want someone who can verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, and shipping merchandise or material, verifying and recording outgoing merchandise or material; and arranging for the transportation of products. Our ideal candidate is a self-starter, punctual, and reliable.

Department: Logistics

Reports To: Logistics Manager

Work Schedule: Mon.-Fri., 9 a.m. – 5 p.m.

Amount of Travel Required: Travel required for package dropoffs and pickups from local carriers

Positions Supervised: None

Responsibilities and Qualifications

• Required Education: High School Diploma or GED
• Drivers License
• Required Experience:
• Previous shipping/logistics experience
• IT Field expierence will be a plus
• Required Computer Skills:
• Must be proficient in the use of a PC and Microsoft Office Suite (Excel, Outlook, Word).
• Preferred Computer Skills:
• Shipping Software/systems, Inventory Management systems, Hand-held scanners
• Essential Duties:
• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
• Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes.
• Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
• Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials.
• Deliver or route materials to departments, using work devices, such as hand trucks.
• Confer and correspond with Sales, Customer Service, and establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
• Assist Customer Service and Sales with inventory questions or concerns and shipping matters.
• Requisition and store shipping materials and supplies to maintain inventory of stock
• Other duties as assigned.

Job Types: Full-time, Contract

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As a direct sales position, this role generates sales to further penetrate new business accounts.

Key Roles and Responsibilities:

• Generates new sales for delivery of solutions. In partnership with the Business team, identifies sales opportunities.
• Initiates customer contacts with prospective customers, within the Business to penetrate new accounts. Develops responses to Requests for Proposals.
• Owns the Mobility account relationship and is responsible for account management and meeting revenue objectives.
• Meeting with customers and engaging in sales activities at the customers’ site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to and from the customers premise for the purpose of engaging in sales activities; providing subject matter expertise regarding technical issues relating to sales;
• Advising customers on suitability of products based on technical needs; preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solutions/sales;
• Researching and developing customer solutions with FOS external partners, including design and engineering;
• Researching customer business and industry to identify new sales opportunities.

Required Qualifications:

• Sales skills
• Strong customer service skills.
• Strong communication skills (written & oral)
• Employees must be able to work flexible hours
• Required Qualifications:
• 3 Years of Direct Sales Experience
• Sales background in IT products & services
• Experience working with a commission structure
• We are looking forward to receiving your application.

Job Types: Full-time, Contract

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Job Description:

• Build and maintain strong relationships with customers.
• Ensure customer satisfaction and retention.
• Establishing the technical needs of the customer and suggesting appropriate products or
• Onboard and train new customers.
• Drive adoption and expansion of the product/service.
• Gather customer feedback and advocate for product enhancements.
• Conduct business reviews and provide data-driven insights.
• Collaborate with internal teams to align customer needs.

Qualifications:

• A bachelor’s degree in IT, business, or a related field
• 1+ years of customer support experience in IT Field
• Technical knowledge and comprehensive understanding of all the company products.
• Customer-centric mindset and a passion for helping customers succeed.
• Excellent communication and relationship-building skills.
• Problem-solving and analytical abilities.
• Strong organisational and project management skills.
• Adaptability and willingness to learn.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service in IT Field: 1 year (Preferred)

Ability to Relocate:

• Orlando, FL: Relocate before starting work (Required)

Work Location: In person

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