Managed IT Support Services

What if you could get answers and support round-the-clock without a bill for overnight, weekend, or holiday support? Or, how about improved performance that minimizes issues? Or, if you want to go wild, how about superior network availability? That sounds completely Far Out. Fortunately, that’s who we are and we’re willing to help!

• Remote support for Windows, Apple, and Linux environment;
• Root cause analysis and tracking;
• Improved performance, more uptime, and availability;
• Timely on-site resolution when remote troubleshooting won’t get the job done;

You may not be an enterprise-sized business but we think you deserve enterprise-level IT support and services. Whatever your question or concern is, remember that you have an IT partner in Orlando that specializes in all aspects of technical support. The best part? IT solutions and support are included in your monthly service fee. You can trust our experience and knowledge when we say that we’ll go Far Out to make sure you have the latest technology to make your business more successful.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware, and line-of-business applications and Vendors. With our individual approach, we work with you to identify your critical business processes, vulnerabilities, and perform a SWOT analysis to find the best solutions. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.  

Because of the fact that our Service Plan is based on a flat monthly fee, therefore, we can become an extension of your business, allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should. We’ll find out what your real IT needs are, determine what’s causing the issues, and apply the right technology to fix them. Sounds simple, but if you don’t have the right partner, it gets tricky.  

Our team supports all Microsoft Network Operating Systems, Desktop Operating Systems, Office Applications, and all versions of Outlook, Google Suite, Exchange Server, as well as Server and Desktop Hardware, Printers, Scanners, Smartphones, and PDA’s. In addition, we support industry-specific software such as NextGen, Misys, Timeslips, Quickbooks, Peachtree, ProSystem Fx, Visio, Act, and many more.  

Working with us is like having your own IT department. We have already mentioned earlier that we have an individual approach to our clients. What does it mean? The great thing about working with Far Out Solutions that you can purchase select services individually, or you can purchase all of the services that you need in an all-inclusive package.  

• Establish predictable IT management costs through a simple, firm-fixed-price agreement.
• Scale up or down in usage based on your employee (user) count and infrastructure.
• Leverage cloud-based remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently.
• Benefit from years of experience facing a wide range of business technology challenges.
• Skilled expertise on almost every business technology on the market today.

With a Managed IT Services Plan, you get a fixed, predictable monthly fee for services, such as:

• Ongoing strategic IT consulting from certified professionals;
• Comprehensive infrastructure support for your users, desktops, servers, and devices;
• A responsive & dedicated Technical and Account Management Team;
• Integration of your Cloud services and tools such as (Microsoft Office 365, Google Apps);
• Remote help desk and on-site support with fast issue resolution;
• Around the clock Network Monitoring tools;
• Managed Data Backup & Protection;
• Industry Experience;

When technology isn’t your main area of expertise IT becomes a liability, not an asset. Far Out Solutions can manage your IT so you can focus more on managing your business.

Managed Services Plan 

Managed services plan offers the best solution for organizations that need comprehensive IT support, that either doesn’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.   

When you select our Managed Services, you know what you’ll pay every month based on your specific needs.   

• Business Continuity;
• Manages Server & Desktop updates, including backups and 3rd party software;
• Backup management;
• Customer support portal (complete access to all invoicing and support tickets);
• Network;
• Application;
• Security;

By hiring us, we make business IT services easier for you. Far Out Solutions provides a plan and each plan includes expert-level advisory services, training, consulting, break-fix, and everything that a large company’s IT department would offer.